Be a part of exciting bike share program in downtown San Antonio. SA Bike Share is a non-profit organization, since 2011, focused on providing an alternate way of getting around downtown, Mission Reach and Museum Reach without using a car! We provide on demand classic and e-bikes at 65 bike share stations. We believe the future of urban transportation will include an important role for public-private partnership to integrate modes and offer seamless alternatives in real time.
Main Job Tasks and Responsibilities:
• Phone duties include:
o Answer incoming calls
o Handle issue or route call appropriately
o Place outgoing calls when warranted
o Communicate with Operations
• Bike issues
• Station issues
* o Document using internal computer system
• Administrative Duties
o Review Admin site daily
o Process new memberships
o Generate daily/weekly/monthly reports
o Ensures best practices recognized and followed as directed
• Other duties as needed
• Works special events as needed
The ideal candidate will have strong work experience and knowledge of basic customer service skills, phones and computer programs. Comfortable working with a small, tight team with the goal of improving the health, culture and environment in San Antonio. Creativity, passion for active living, and a drive to innovate are essential to succeed at San Antonio Bike Share. Weekend availability a must.
Skills: computer proficiency, skills handling customer by phone and email, energetic, team-oriented, professionalism
Compensation: Commiserate with experience
We are committed to diversity among our staff, and recognize that success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality service. We are an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, gender identity or expression, ethnic identity or physical disability, or any other legally protected basis.
Applicants should have a clean criminal record and driving record. Qualified candidates should submit cover letter and resume to Administration at firstname.lastname@example.org.